Terms and Conditions
These terms of service were last updated on 3rd July 2020
The whole document shall form the terms of service for using our website, purchasing any products from this website and/or accessing our customer account pages. Please read these terms of service fully and carefully before using www.thecleantoothbrush.com (the site) and the services, features and content, applications or products offered by The Clean Toothbrush
1. INTRODUCTION
These terms of service govern you – a customer (past, current or potential) and/or a viewer of the website (“you”, “your”) relationship with The Sustainable Bathroom Company (trading as The Clean Toothbrush) as ( a company registered in England, whose registered office for correspondence is Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB, company number: 11762861 (“The Clean Toothbrush”, “us”, “we”, “our”), products advertised for sale by us (the “products”) via the website, and all communications with you (“communications”) (including but not limited to emails from us to you, printed material that will accompany your orders, labelling etc on the products).
By confirming the opt-in terms of service and privacy policy at the account sign-up process you agree to accept these terms of service in full in return for which we will grant you access to our website.
If you disagree with these terms of service or any part of these terms of service, you must not opt-in to the terms of service and privacy policy during the sign-up process. You should exit our website immediately; any previous information you have inputted will be deleted and you will not be able to order any product from our website (www.thecleantoothbrush.com).
We reserve the right to change our terms of service. From time to time we will change the terms of service so please continue to check the terms of service when you use or access the site. The terms of service concerning your access and use of the website are the version that is displayed on the website at each date you access and/or use the website. If you do not wish to accept our terms of service, you must discontinue use of the website. Your continued use of the website after we make any changes establishes your acceptance of any changes.
This website and our communications are created for access in the UK. Any users that are in a jurisdiction where the site’s publication or availability is prohibited must not access the website. Those who do access the website do so on their own initiative.
2. ELECTRONIC COMMUNICATION
By giving us your email address (by willingly creating your customer account with us, and/or purchasing products through us) you agree to receive electronic communication directly from us. This communication can be directly related to your purchase or direct marketing from us.
When using our website functions, including the function where you enter your details using the customer account pages or emailing us, you are communicating with us electronically. You agree to receive communications from us electronically. All information, notices, disclosures and agreements we communicate to you via email or via the website, are considered in writing.
3. ACCOUNT REGISTRATION AND MANAGEMENT
To purchase any products, we do not require you to register or create an account with us.
You must be at least 18 years of age to purchase products. If you are under 18, you may not under any circumstances or for any reason, use the services. We may, in our sole discretion, refuse to offer the services to any person or entity and change our eligibility criteria at any time. The services are offered for your use, and not for the use or benefit of a third party.
When purchasing, you must ensure that the details you provide us, via the customer checkout pages or any other communication (including email) are correct and complete.
You must promptly inform us of any changes to the information that you supplied to us – you can do this by emailing us. This includes your payment details. If we are not able to take payment from your card we are not able to process your order.
All personal and payment details are governed by our privacy policy.
You agree not to impersonate any other person whilst using our website. You also agree not to conduct yourself in an offensive, unlawful, illegal, fraudulent, immoral or harmful manner whilst using our website.
You may not use our site for illegal purposes or in any way that may harm our name or reputation.
4. CANCELLATION
You can cancel your order at any time before it is shipped by emailing us at brush@thecleantoothbrush.com. The estimated delivery date for upcoming orders is visible on the product pages (see the deliveries schedule).
5. DELIVERIES AND RETURNS
Products ordered from us will be delivered by Royal Mail to addresses only within the UK. Proof of delivery is only obtained under some circumstances. Deliveries run on a regular schedule. Actual delivery times can vary based on your location, and circumstances affecting delivery that are out of our control including, public holidays and force majeure scenarios. You will not hold us liable for any delays that are out of our control. You must report missing or undelivered deliveries promptly by emailing us at brush@thecleantoothbrush.com
If you’re not satisfied with the products you receive from The Clean Toothbrush and wish to return any product to us please use the following steps:
Email us at brush@thecleantoothbrush.comfrom the email address associated with your order. Please include details of the product that you wish to return and your reason for returning the product. Please do this within 7 working days of receipt of the product from us.
If we require the products to be returned to us, we will communicate this to you. Please take reasonable care of the products whilst they are in your possession prior to any return. We will inspect the products upon their arrival back to us.
We may request further information from you regarding the product’s return.
If a fault is agreed on our part, and/or refund agreed, we will aim to refund you within 10 business days or as soon as is practicable. The refund will cover the cost of the products being returned.
For deliveries which have subsequently been returned to us due to either:
Non-collection from the post office
Customer delivery address entered incorrectly
The delivery can be refunded or re-sent, however, a £2.50 contribution towards administration and or re-postage may be deducted from your refund.
6. TERMINATION OR REFUSAL BY US
We reserve the right to suspend, refuse or cancel your order(s) at any time in our sole discretion without notice or explanation. If we do this, you will only be charged for order(s) that have been shipped to you
7. INTRODUCTORY/MEMBER OFFERS AND DISCOUNTS
From time to time we may present special offers to new and/or existing customers.
Where we make such offers, introductory offers are only available to new users of the website. Users who have previously registered for The Clean Toothbrush do not qualify for an additional offer, unless expressly stated. “Users who have previously registered” refers to any combination of, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, email address or a household, who has previously made use of the The Clean Toothbrush.
At our sole discretion, we may restrict who may enter into offers for any reason.
Unless explicitly stated otherwise, all offers are limited to one per household.
We may cancel any special offer, introductory offer or discount at any time without notice or explanation.
Promotional discounts and offers are available for limited time periods only.
Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
These terms of service can be changed at any time.
8. COPYRIGHT AND INTELLECTUAL PROPERTY
The website, its content and intellectual property remain ours at all times unless licensed or borrowed property.
This content and intellectual property include trademarks, logos, trade names, registered designs, patents and copyright and any other intellectual property derived from the function or design of the website or any communications.
Through the use of the website and receiving the communications, you automatically agree to respect these copyright and intellectual property rights.
You may not copy, transmit, download, print or reproduce in any means any materials from the website for commercial purposes unless explicitly permitted by The Clean Toothbrush.
The website may also include links to external websites (outside the The Clean Toothbrush domain). We do not control these websites and the links are provided only for your convenience and information. Their inclusion on the website does not signify our endorsement of the websites or their associated companies.
We have no responsibility for the content, privacy policies and operation of any websites we link to.
We reserve the right to request that you immediately remove any links to our website that you create and publish.
9. DISCLAIMER
This website and our communications, and their content, are provided as-is.
We make no warranty that the website will operate error-free or uninterrupted.
We do not accept liability for the content of and functions contained on the website and in our communications.
We do not warrant that the site is compatible with all computer or mobile device software and equipment.
We cannot warrant that the website and its server are free of errors, worms, viruses, Trojan Horses or any other malicious software and we shall not be liable for any damage you may suffer as a result of such destructive and unintended features.
We will not be in breach of these terms of service or contract as a result of any failure to perform our obligations or any delay in our performance if that failure or delay is due to any circumstance beyond our reasonable control.
We warrant that the products will be fit for purpose and of satisfactory quality.
This warranty is in lieu of all other warranties, expressed or implied.
10. LIMITATIONS AND EXCLUSIONS OF LIABILITY
You acknowledge that your use of this site and its content is entirely at your own risk.
Except for liability which we cannot limit, restrict or exclude by law, we shall have no liability to you or any third party for any direct, indirect or consequential damages or losses (including loss of profits), or any other damages of any kind that were not foreseeable to both you and us at the point of sale or use of our website.
Customers should be aware that The Clean Toothbrush products should only be used as directed. Customers take full responsibility for any injury or damage that is caused by The Clean Toothbrush products being destroyed or ingested once delivered to their nominated delivery address.
Subject to the foregoing, in no event shall we be liable to you for any business losses, and any liability we do have for losses you suffer arising from any order shall not exceed the purchase price of the relevant product(s) purchased in such order and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any order that is caused by events outside our reasonable control.
11. REMEDIES AND VALIDITY OF PROVISIONS
If any provisions of these terms of service is, or becomes invalid, or contravenes applicable regulations then the remaining provisions will not be affected.
12. WAIVER AND BREACH
No waiver by us, or breach of the terms of service shall constitute a waiver of any other form.
No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
13. WEB LINKS AND ADVERTISING
Links to our website from other websites or publications including but not limited to newspapers, magazines, newsletters and flyers, other than sites owned by us or publications commissioned by us, are for information only. They have not been reviewed by us and as such we have no responsibility for the content of such websites or publications and accept no liability for any losses whatsoever than may be incurred as a result.
14. PRIVACY POLICY
To enable you to understand how we collect your data and our online information practices we’ve prepared a document; the privacy policy.
15. DISPUTES
You agree that any dispute between you and us regarding these terms of service or any order will only be dealt with by the English courts, except that if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.
16. GOVERNING LAW
These terms of service are governed by the laws of England and Wales.